Genesys dials up Interactive Intelligence in latest call-center software deal
August 31, 2016
Genesys and Interactive Intelligence (NASDAQ: ININ), two providers of software for call centers, have agreed to merge, with Genesys set to acquire its rival for $60.50 per share in cash as part of a transaction valued at roughly $1.4 billion. That price represents a 36% premium to Interactive Intelligence’s stock price as of July 28, the day before reports surfaced of a possible sale.
The take-private buyout will be supported by Genesys’ group of private equity backers. That includes Hellman & Friedman, which paid about $900 million at a $3.8 billion valuation in July to acquire a “substantial stake” in Genesys. Permira and Technology Crossover Ventures, both of whom have backed Genesys since 2012, retain a majority stake in the business.
The deal continues a busy week in the niche realm of call-center software. Tuesday, KKR agreed to acquire Calabrio, a designer of software meant to improve interactions with callers by analyzing the tone of their voice, among other services. Genesys, meanwhile, offers a customer experience platform, while Interactive Intelligence provides cloud services for customer engagement and communications.