Company Profiles

driven by the PitchBook Platform

Spoken Communications

Description

Developer of a cloud-based contact center platform designed to boost contact center performance and customer outcomes. The company's cloud-based contact center platform offers automatic call distribution system that helps extend omnichannel communications, multitenancy, intelligent skills-based routing to contact centers of any size or geographic distribution and Interactive Voice Response (IVR) that enhance the customer experience and reduce costly agent transfers with patented, natural language processing, intelligent voice automation and adaptable workflows, enabling contact centers to continuously improve agent performance and customer satisfaction with real-time omnichannel transcription including automated quality scoring and deep customer analytics.

2005

Founded

PRIVATE

Status

51-200

Employees

Later Stage VC

Latest Deal Type

$5M

Latest Deal Amount

$64.8M

Total Amount Raised

Description

Developer of a cloud-based contact center platform designed to boost contact center performance and customer outcomes. The company's cloud-based contact center platform offers automatic call distribution system that helps extend omnichannel communications, multitenancy, intelligent skills-based routing to contact centers of any size or geographic distribution and Interactive Voice Response (IVR) that enhance the customer experience and reduce costly agent transfers with patented, natural language processing, intelligent voice automation and adaptable workflows, enabling contact centers to continuously improve agent performance and customer satisfaction with real-time omnichannel transcription including automated quality scoring and deep customer analytics.

Website:

www.spoken.com

Ownership Status

Privately held (backing)

Financing Status

Venture Capital-Backed

Primary Industry

Business/Productivity Software

Primary Office

2101 Fourth Avenue Suite 620 Seattle, WA 98121United States +1 (206) 428-6044
Request a free trial to the PitchBook Platform
You're viewing a free company profile from the PitchBook Platform. To explore Spoken Communications's full profile, request a free trial.

Spoken Communications Valuation and Funding

Request access
Deal TypeDateAmountRaised to DatePost-ValStatusStage

Spoken Communications Cap Table

Stock# of Shares
Authorized
Par ValueDividend Rate (%)Original
Issue Price
LiquidationLiquidation
Pref. Multiple
Conversion
Price
% Owned

Spoken Communications Investors (4)

Request access
Investor NameInvestor TypeHoldingInvestor SinceParticipating RoundsBoard
Seat
Contact
Info
Agility VenturesVenture CapitalMinority000 0000000 0000
Ignition CapitalVenture CapitalMinority000 0000000 0000
Ignition Venture PartnersVenture CapitalMinority000 0000000 0000
Riverwood CapitalPE/BuyoutMinority000 0000000 0000
Agility Ventures Venture Capital
Ignition Capital Venture Capital
Ignition Venture Partners Venture Capital
Riverwood Capital PE/Buyout

Spoken Communications Executive Team (15)

NameTitleBoard
Seat
Contact
Info
Mo Afshar Ph.DChief Executive Officer, Board Member & President
Ty GrahamChief Financial Officer
Gilad OdinakCo-Founder, Chief Technology Officer and Board Member
Cathy BradleyChief Customer Officer
Jon GettingerChief Marketing Officer
Mo Afshar Ph.D Chief Executive Officer, Board Member & President
Ty Graham Chief Financial Officer
Gilad Odinak Co-Founder, Chief Technology Officer and Board Member
Cathy Bradley Chief Customer Officer
Jon Gettinger Chief Marketing Officer

Spoken Communications Board Members (6)

NameRepresentingRoleSinceContact
Info
Anthony LyeSelfBoard Member000 0000
Christopher VarelasRiverwood CapitalCo-Founding Partner000 0000
John Hall Ph.DSelfBoard Member000 0000
Jon AndersonIgnition CapitalCo-Founding Partner & Managing Director000 0000
Jonathan RobertsSelfExecutive Chairman000 0000
Anthony Lye Board Member Self
Christopher Varelas Co-Founding Partner Riverwood Capital
John Hall Ph.D Board Member Self
Jon Anderson Co-Founding Partner & Managing Director Ignition Capital
Jonathan Roberts Executive Chairman Self
Request full access to PitchBook