Enterprise software maker Genesys, a portfolio company of Permira and Technology Crossover Ventures, has acquired LM Sistemas. Based in Brazil, LM Sistemas makes interactive voice response technology that improves the customer experience. The company’s product line complements Genesys’ current offering of customer service and contact center software. In addition, the deal allows Genesys to continue its expansion in Brazil, where it does business as Genesys Laboratórios de Telecomunicaçöes.
Sao Paulo, Brazil
Developer of customized interactive voice response (IVR) software and services