Ultimate.ai raises €16.5M for customer service platform
December 7, 2020
Ultimate.ai, the developer of an automated customer service agent, has raised $20 million in a Series A led by OMERS Ventures. Felicis Ventures and existing investors HV Capital and Maki.vc also took part in the round. The startup's virtual agent integrates with CRM software, talks to customers, manages tickets, works in back-office systems and escalates cases. Founded in 2016, Ultimate.ai is based in Helsinki and Berlin.