Provider of enterprise level self service solutions for customer contact. The company's services include business and systems consulting, application development, system integration, and speech, and touchtone voice user interface design and tuning services. It also offers managed services, including infrastructure, hosting, system performance monitoring, and application management; marketing services, such as strategies for communicating to internal and external audiences; and maintenance services, including post-deployment support. The company, through its Federal Systems Division provides advance decision support services to the U.S. Military and to federal state, and homeland security agencies.