Mr. Kenneth Tuchman is the Founder and serves as Chairman, Director and Chief Executive Officer at TTEC. He serves as a Board Member at CafeX. He sees the world from the customer's perspective. In 1982, fed up with the way businesses were operating customer care as a burden and a cost center, he founded TeleTech to transform the way companies deliver the customer experience. With his innate understanding of the power of data and technology to connect customers directly with brands, he saw the customer experience revolution on the horizon and built a company to lead it. His perspective on the importance of the customer as a strategic asset fuels TeleTech's culture of technology innovation and operational excellence. With a holistic approach that integrates strategy, process, technology, and execution capabilities, TeleTech helps its Global 1000 clients turn the complexities of customer care into a seamless competitive advantage that delivers customer loyalty and long-term sustainable economic growth. Mr. Tuchman has more than 35 years of experience in the business process outsourcing industry, driving innovation growth and profitability in all economic cycles. As the founder and a controlling stockholder of TeleTech, Mr. Tuchman is an essential member of our Board of Directors. He is also an Angel Investor.