Mr. Nelken founded TimeBridge in 2005 to make life easier for busy people by bridging the best of the desktop with the rich experience of web services. In 1997, he founded Banter to help companies deal effectively with the explosion of email communication. Banter built award-winning CRM and contact center solutions that automated processes to improve productivity, cut costs, and empower customers and information workers. Now part of IBM, Banter's products deliver dramatic efficiency improvements in many Fortune 100 contact centers today, including Wells Fargo and Bank of America. Before founding Banter, he directed engineering for Octel Communications, where he pioneered the evolution of IVR development tools used for integrated e-commerce applications. He has researched, designed and implemented expert systems to improve work flow and increase automation since the early 80s. He holds degrees in Business Administration and Computer Sciences from the Hebrew University in Jerusalem.