Paul Fayad

Paul Fayad General Information

Biography

Mr. Paul Fayad is a Co-Founder and serves as Managing Partner at Positive Leader. He is a Co-Founder and served as President, Managing Partner at Capas. He is a Co-Founder and serves as Chief Administrative Officer at ELM Learning. Paul Fayad was the CEO and a managing partner of HHA Services for 22 years, and is now Founder and Managing Partner of Positive Leader and eLearning Mind. In 1997 Paul established a hiring process based on personality, customer service testing and measurement of associates' ability to champion change. In 2000 he created Q-School through which he personally taught all HHA managers and executives the importance of customer service and positive leadership skills. Under his leadership, HHA achieved numerous awards for customer service and associate satisfaction including America's Top 100 Best Places to Work in Healthcare, Top 100 Workplaces in Michigan for 2011 and 2012, and Top 30 "Cool Places to Work" in Michigan by Crain's Detroit Business, Grand Rapids Business Journal and The American Society of Employers in 2003, 2005, 2007, 2009, and 2011. HHA was also awarded, in 2004, "Navigator Status" by the Michigan Quality Council in quality management initiatives, as measured by Malcolm Baldridge criteria. Paul has written numerous articles in trade journals, produced over 50 industry training videos, and has been invited, as a national speaker, to over 20 conferences. Paul has also conducted seminars for management at over 20 hospitals, healthcare centers and Continuing Care Retirement Communities (CCRCs) throughout the United States. He is a customer service instructor at the American Linen Management (ALM) College.