Provider of service management platform. The company's service management platform focuses on ITSM: Service desks, Service Catalog, core ITIL process implementation, alert management, 2 way notification and relevance engines, reporting, business intelligence, dashboards and BSM: infrastructure monitoring, application monitoring, end user management, discovery, CMDB, it offers xmatters/alarmPoint relevance engines; service management solutions, including information technology (IT) service management and business service management; HP software integration solutions, including HP IT service management, business service management, application security, business service automation and demand and portfolio management; serviceNow software as a service solutions and web data and email security solutions enabling business to use IT for competitive advantage.