We partner with you from day one

As a PitchBook customer, you're at the center of an experienced support network that's focused on helping you make more strategic and data-driven decisions.

Video Preview Thumbnails

How we support your success

From onboarding to data analysis, our customer success team is here to share their wealth of knowledge, answer your questions quickly through live chat and ensure you’re leveraging PitchBook to the fullest extent.

  • Onboarding

    PitchBook clients are welcomed by their dedicated account team, who tailors the onboarding experience to the client's unique goals. As a go-to resource, our team is standing by to provide actionable advice and help with any additional training.

  • Strategy

    Our account team is a strategic partner for our clients. They continuously share best practices and look for ways to most effectively leverage data internally at our clients’ firms.

  • Custom Analysis

    PitchBook clients can also submit a request for custom analysis to our Data Analysis Team. For deeper platform research, presentation-ready slides, excel spreadsheets, custom reports and more, call on our data analysis team.

  • Troubleshooting

    Our Support Team is always available on live chat and phones during the workday—in fact, their average response time is 10 seconds! Plus, our email inbox is open for any other questions that arise.

Our 24/7 self-service online Help Center

Access frequently asked questions, an extensive glossary, numerous product videos and interactive walkthroughs in our constantly-updated help center.

"The support we get from PitchBook’s Customer Success team is far better than any other tool I’ve worked with in the past. They’re highly knowledgeable, super responsive, and quick to resolve issues over email or Zoom.”

—Lara Erman, Investment and Sustainability Analyst, Blue Horizon

We're eager to get to work with you

Our best-in-class data combined with an unmatched support team is why our clients continue to choose us over other providers.

PitchBook Service Team

Go further and achieve more with PitchBook