We partner with you from day one

As a PitchBook customer, you're at the center of an experienced support network that's focused on helping you make more strategic and data-driven decisions.

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How we support your success

From onboarding to data analysis, our customer success team is here to share their wealth of knowledge, answer your questions quickly through live chat and ensure you're leveraging PitchBook to the fullest extent.

  • Onboarding

    PitchBook clients are welcomed by their dedicated account team, who tailors the onboarding experience to their unique goals. As a go-to resource, our team is standing by to provide actionable advice and help with any additional training.

  • Strategy

    Our account team is a strategic partner for our clients. They continuously share best practices and look for ways to best leverage data internally at our client's firms.

  • Custom Analysis

    PitchBook clients can also submit a request for custom analysis to our Data Analysis Team. For deeper platform research, presentation-ready slides, excel spreadsheets, custom reports and more, call on our data analysis team.

  • Troubleshooting

    Our Support Team is always available on live chat and phones during the workday—in fact, their average response time is 10 seconds! Plus, our email inbox is open for any other questions that arise.

Our 24/7 self-service online Help Center

Access frequently asked questions, an extensive glossary, numerous product videos and interactive walkthroughs in our constantly updated help center.

PitchBook Support Team
91%

of PitchBook users report that they have realized a return on their investment within a year.

Source: TechValidate survey of 773 respondents

You'll realize efficiency and a return on investment faster than ever with a team that's been with you from the very beginning.

We're eager to get to work with you

Our best-in-class data combined with an unmatched support team is why our clients continue to choose us over other providers.

PitchBook Service Team

See how PitchBook can take your firm further