PitchBook customer success: Michael Paul W, Customer Success Manager

Success starts here

PitchBook's Customer Success Team
Michael Paul W.
Customer Success Manager
We have a saying around here:

"Customers are king."

Our clients are the driving force behind our commitment to providing the best data, technology and service in the industry. As a PitchBook customer, you're at the center of an experienced support network that is focused on helping you make better data-driven decisions.

It's like having another person on your team.

As a PitchBook customer, you'll have direct access to our global team of experts who understand your business and the data you need to be successful.

Mandy P.
Customer Success Manager

Personalized setup and unlimited training

First, we listen. Then, we guide you through a customized on-boarding process that's tailored to your unique goals and business objectives. We also provide free ongoing training throughout the course of your subscription.

Bryn J., Customer Success Manager

Analytical support

Need extra help with your analysis? Call on our team for deeper platform research, presentation-ready slides, Excel spreadsheets, custom reports, infographics and more.

Request research assistance
Bryn J.
Customer Success Manager

Help when you need it

You won't find any automated systems or tickets here—with direct access to our support line and LiveChat, we're always available when you need us.

PitchBook live chat feature
Alissa V., Customer Success Manager

We're always listening

You know best what information and tools you need to be successful. That's why we welcome your ideas to make your PitchBook experience better.

Send us feedback
Alissa V.
Customer Success Manager

The PitchBook Platform powers the decisions of some of the biggest names in M&A, PE and VC

Microsoft logo Microsoft logo
Aya Zook

“PitchBook is a powerful tool for analyzing activity in rapidly evolving industries like home automation and IoT. The quality of work they can turn around on a compressed timeline is nothing short of amazing. We truly value the collaboration with their team!”

—Aya Zook, Former Principal, Microsoft

Wells Fargo logo Wells Fargo logo
eric-houser

“PitchBook data shows who the investors, founders, and other key players are of start-ups and venture capital firms. As simple as this may seem, it's not information that's widely available—especially not all in one place!”

—Eric C. Houser, Technology Banking Group Executive Vice President & Division Manager, Wells Fargo

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Richard Kerby

“PitchBook is a tremendous tool for tracking dealflow. Their data is clean, granular, and full of hard-to-find information.”

—Richard Kerby, vice president, Venrock

AvidBank logo AvidBank logo
Larry LaCroix

“With PitchBook, we're able to perform deep research on investors, their portfolio companies and even their portfolio companies' individual financing. We now get all the information we need without having to dig around in multiple sources.”

—Larry LaCroix, executive vice president, corporate finance, Avidbank

Compass Partners logo Compass Partners logo
compass partners man

“To get a full understanding of a fund's landscape, we have to get granular—looking at a particular fund, drilling into its underlying investments and knowing which service providers and general partners are connected to the fund. With the PitchBook Platform, we get that 360-degree view and can focus on only the information that's most relevant to our needs.”

—Anthony Marraccino, CFO & Partner, Compass Partners

Canaan Partners logo Canaan Partners logo
Michael Gilroy

“I cannot successfully do my job without PitchBook, I have the tab open in my browser all day long. I've used every single competitive platform from CapIQ to FactSet, and there isn't a more reliable or complete dataset than what is offered in the PitchBook Platform.”

—Michael Gilroy, Associate, Canaan Partners

Korn Ferry logo Korn Ferry logo
Francois Auzerais

“PitchBook is our foundational research tool for our practice groups serving the private capital and real estate markets. The PitchBook Platform is our starting point for any search we run on general partners, portfolio companies, limited partners and service providers. Their easy-to-navigate interface enables us to effectively screen transactions, track capital raising and perform sector analysis.”

—Francois Auzerais, Private Capital Practice, Korn Ferry

Orrick logo Orrick logo
J.R. Yanchak

“PitchBook has swiftly become my primary resource for information on venture-backed companies. The database’s financial information on investors, companies and funds is unmatched. I use their data virtually every day to provide detailed background on clients, target potential investors and make sense of the startup industry trends.”

—J.R. Yanchak, Business Research Manager, Orrick

Questions? We've got answers

Contact us

or call +1 (206) 623.1986

Brett, Kelly and Andy
Customer Success team members
Customer success team: Brett, Kelly and Andy