PitchBook is the leading resource for comprehensive data, research and insights spanning the global capital markets. The unprecedented depths of our offerings are brought to life through the PitchBook Platform, a dynamic suite of products designed to help you win.
How we support your success
From onboarding to data analysis, our customer success team is here to share their wealth of knowledge, answer your questions quickly through live chat and ensure you’re leveraging PitchBook to the fullest extent.
Onboarding
PitchBook clients are welcomed by their dedicated account team, who tailors the onboarding experience to the client’s unique goals. As a go-to resource, our team is standing by to provide actionable advice and help with any additional training.
Strategy
Our account team is a strategic partner for our clients. They continuously share best practices and look for ways to most effectively leverage data internally at our clients’ firms.
Custom Analysis
PitchBook clients can also submit a request for custom analysis to our Data Analysis Team. For deeper platform research, presentation-ready slides, excel spreadsheets, custom reports and more, call on our data analysis team.
Troubleshooting
Our Support Team is always available on live chat and phones during the workday—in fact, their average response time is 10 seconds! Plus, our email inbox is open for any other questions that arise.
“Collaborating with the account managers has been phenomenal. The team has always been responsive, collaborative, and super personable.”
We’re eager to get to work with you
Our best-in-class data combined with an unmatched support team is why our clients continue to choose us over other providers.