We partner with you from day one

PitchBook is the leading resource for comprehensive data, research and insights spanning the global capital markets. The unprecedented depths of our offerings are brought to life through the PitchBook Platform, a dynamic suite of products designed to help you win.

Customers are King

Meet our customer success team! They’re dedicated to supporting you and your firm and will work to meet your account’s needs. Learn more about our customer success team and their commitment to you.

How we support your success

From onboarding to data analysis, our customer success team is here to share their wealth of knowledge, answer your questions quickly through live chat and ensure you’re leveraging PitchBook to the fullest extent.

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Onboarding

PitchBook clients are welcomed by their dedicated account team, who tailors the onboarding experience to the client’s unique goals. As a go-to resource, our team is standing by to provide actionable advice and help with any additional training.
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Strategy

Our account team is a strategic partner for our clients. They continuously share best practices and look for ways to most effectively leverage data internally at our clients’ firms.
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Custom Analysis

PitchBook clients can also submit a request for custom analysis to our Data Analysis Team. For deeper platform research, presentation-ready slides, excel spreadsheets, custom reports and more, call on our data analysis team.
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Troubleshooting

Our Support Team is always available on live chat and phones during the workday—in fact, their average response time is 10 seconds! Plus, our email inbox is open for any other questions that arise.

Our 24/7 self-service online Help Center

Access frequently asked questions, an extensive glossary, numerous product videos and interactive walkthroughs in our constantly-updated help center.

“Collaborating with the account managers has been phenomenal. The team has always been responsive, collaborative, and super personable.”

—Pui Yi Ng (PY), Senior Manager, Market Intelligence, MaRS Discovery District
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We’re eager to get to work with you

Our best-in-class data combined with an unmatched support team is why our clients continue to choose us over other providers.

Go further and achieve more with PitchBook