Help: Contacting the Support team
Learn about our PitchBook Support team and how to get in touch.
Not finding the answers you’re looking for? PitchBook Support is here to help. We offer live chat, email, and phone support, along with specialized teams for technical issues and more complex data requests.
Not a PitchBook customer?
Our Support team is ready to assist with anything that you need. For example, the Support team can help:
- Show you where you can find specific data points on the platform
- Curate screeners according to your stated criteria and goals
- Help refine an existing screener using our expertise and knowledge of best practices
- Find formulas for the PitchBook Excel plugin
- Troubleshoot technical product issues
- Run personalized training and demos on PitchBook tools
If you have a more nuanced question, our team can create a custom project to answer it. Custom projects can help you pull information that isn’t as easily sourced in a screener. Examples include finding:
- What US companies changed their HQ location and were female-founded
- Companies within the same industries as a client’s portfolio that have ESG data
- A count of patents by company name sourced using patent keywords or patent classification codes
Note: The amount of custom project support you can receive depends on your subscription.
Ready to get started?
Email — Ask a question or submit a request by emailing [email protected].
Chat — Message our support agents using the Live Chat button located at the bottom right of the PitchBook Platform. You can access this button from anywhere on the PitchBook Platform.
Phone — Speak directly with our Support team using the phone numbers below.
US: +1 (206) 257.7775
UK: +44 (0)20 3875.3504
APAC: +65 6016.4771
PitchBook Mobile — From the PitchBook Mobile App, select Settings from the bottom menu, and then Contact PitchBook Support. Here you can access the Support team’s phone numbers and email address, and send them a message directly through the app.
“PitchBook is the gold standard for data on privately-backed companies and the VC and PE ecosystem. Over the years they have expanded their coverage to provide excellent data on public companies and M&A as well, and have vastly increased the coverage on international companies. The platform is intuitive and easy-to-use and customer service is top-notch.”
Source : G2.com