inContact Overview

  • Founded
  • 1997
Founded
  • Status
  • Acquired/​Merged
  • Employees
  • 1,040
Employees
  • Latest Deal Type
  • M&A
  • Financing Rounds
  • 8
  • Investments
  • 8

inContact General Information

Description

Provider of cloud contact handling software services. The company provides routing, automated call distribution, self-service menus, automated interactive voice response, database integration, multimedia contact management, management reporting, workforce management, custom call routing, call flow design, hire screening and online training tools services. It also offers domestic and international long distance contact services.

Contact Information

Website
www.incontact.com
Ownership Status
Acquired/Merged
Financing Status
Formerly PE-Backed
Primary Industry
Systems and Information Management
Other Industries
Business/Productivity Software
Acquirer
NICE Systems
Primary Office
  • 75 West Towne Ridge Parkway
  • Tower 1
  • Sandy, UT 84070
  • United States
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inContact Valuation & Funding

Deal Type Date Amount Valuation/
EBITDA		 Post-Val Status Debt

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inContact Comparisons

Description
Primary
Industry
HQ Location
Employees
Total Raised
Post Valuation
Last Financing Details
Provider of cloud contact handling software services. The company provides routing, automated call distribution, self-se
Systems and Information Management
Sandy, UT
1,040 As of 2016
000.00
0000 0000-00-00
000000&0 000.00

0000 00

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000000000000000000000 00000000
Manchester, United Kingdom
000 As of 0000
00000
0000 0000-00-00
00000000000 00000

00000000

uptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proi
000000000000000000000 00000000
Bellevue, WA
000 As of 0000
000.00
0000 0000-00-00
00000000000 000.00
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inContact Competitors (61)

Company Name Financing Status Location Employees Total Raised Last Financing Date/Type Last Financing Amount
Peak AI Venture Capital-Backed Manchester, United Kingdom 000 00000 00000000000 00000
000000000 Venture Capital-Backed Bellevue, WA 000 000.00 00000000000 000.00
0000 0000000 Corporate Backed or Acquired Ra'anana, Israel 0000 000000&0
0000000000 Formerly VC-backed Santa Clara, CA 00000 00000 00000000000 00000
00000000 Venture Capital-Backed San Jose, CA 000 00.000 00000000000 00.000
You’re viewing 5 of 61 competitors. Get the full list »

inContact Patents

  • 109

    Total Documents Applications and Grants

  • 000

    Total Patents Families

  • 35

    Granted

  • 2

    Pending

  • 000

    Expiring in next 12 mo

inContact Recent Patent Activity

Publication ID Patent Title Status First Filing Date Technology (CPC) Citations
US-20210224173-A1 Systems and methods for automated uptime monitoring of internet-based software Pending 21-Jan-2020 0000000000
US-20210203785-A1 Enhancing agent's efficiency in a contact center by using a multi-agent to multi-contact routing orchestration Pending 31-Dec-2019 000000000000
US-11146690-B2 Systems and methods for dynamic voice-over-internet-protocol routing Active 18-Nov-2019 000000000 0
US-20210152695-A1 Systems and methods for dynamic voice-over-internet-protocol routing Granted 18-Nov-2019 000000000
US-10681215-B1 Multi-dimensional attribute-based routing Active 13-Nov-2019 H04M3/5232 0
To view inContact’s complete patent history, request access »

inContact Signals

Growth Rate

0.80% Weekly
Growth
Weekly Growth 0.80%, 93rd %ile
-35.5%. 530%

Size Multiple

219x Median
Size Multiple 219x, 100th %ile
0.00x 0.95x. 413Kx

Key Data Points

Twitter Followers

5.5k

Similarweb Unique Visitors

15.0K

Majestic Referring Domains

314

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inContact Former Investors

Investor Name Investor Type Holding Investor Since Participating Rounds Contact Info

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inContact Investments & Acquisitions (8)

Company Name Deal Date Deal Type Deal Size Industry Lead Partner
000000000 (0 09-Feb-2016 000000000 Buildings and Property
000 000000000 13-Jan-2016 0000000000 000.00 IT Consulting and Outsourcing 0000 0000
00000000 06-May-2014 0000000000 000.00 Telecommunications Service Providers 0000 0000
000000000 000 01-Jul-2013 0000000000 00.00 Business/Productivity Software
Sierra360 01-Apr-2013 Merger/Acquisition IT Consulting and Outsourcing 0000 0000
You’re viewing 5 of 8 investments and acquisitions. Get the full list »

inContact Subsidiaries (1)

Company Name Industry Location Founded
000000000 IT Consulting and Outsourcing San Francisco, CA 0000
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