inContact Overview

  • Year Founded
  • 1997

Year Founded

  • Status
  • Acquired/​Merged

  • Employees
  • 1,040

Employees

  • Latest Deal Type
  • M&A

  • Financing Rounds
  • 8

  • Investments
  • 8

inContact General Information

Description

Provider of cloud contact handling software services. The company provides routing, automated call distribution, self-service menus, automated interactive voice response, database integration, multimedia contact management, management reporting, workforce management, custom call routing, call flow design, hire screening and online training tools services. It also offers domestic and international long distance contact services.

Contact Information

Website
www.incontact.com
Formerly Known As
Ucn Inc, Buyers United Inc, Buyersonlinecom Inc, Bui Inc
Ownership Status
Acquired/Merged
Financing Status
Formerly PE-Backed
Corporate Office
  • 75 West Towne Ridge Parkway
  • Tower 1
  • Sandy, UT 84070
  • United States
Primary Industry
Systems and Information Management
Other Industries
Business/Productivity Software
Acquirer
NICE (Business/Productivity Software)
Vertical(s)
TMT, EdTech
Corporate Office
  • 75 West Towne Ridge Parkway
  • Tower 1
  • Sandy, UT 84070
  • United States

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inContact Valuation & Funding

Deal Type Date Amount Valuation/
EBITDA		 Post-Val Status Debt

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inContact Comparisons

Description
Primary
Industry
HQ Location
Employees
Total Raised
Post Valuation
Last
Financing
Details
Provider of cloud contact handling software services. The company provides routing, automated call distribution, self-se
Systems and Information Management
Sandy, UT
1,040 As of 2016

Manchester, United Kingdom
 

Houston, TX
 
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inContact Competitors (74)

One of inContact’s 74 competitors is Peak (Manchester), a Formerly VC-backed company based in Manchester, United Kingdom.

Company Name Financing Status Location Employees Total Raised Last Financing Date/Type Last Financing Amount
Peak (Manchester) Formerly VC-backed Manchester, United Kingdom
BMC Software Private Equity-Backed Houston, TX
Odigo (France) Private Equity-Backed Boulogne Billancourt, France
CoreStack Venture Capital-Backed Bellevue, WA
Infor Global Solutions Private Equity-Backed New York, NY
You’re viewing 5 of 74 competitors. Get the full list »

inContact Patents

  • 176

    Total Documents Applications and Grants

  • Total Patents Families

  • 156

    Granted

  • 7

    Pending

  • Expiring in next 12 mo

inContact Recent Patent Activity

Publication ID Patent Title Status First Filing Date Technology (CPC) Citations
US-20240244138-A1 System and method for reconnecting an inbound originated call Active 12-Jan-2023
US-12238247-B2 System and method for reconnecting an inbound originated call Active 12-Jan-2023
US-20240220997-A1 Computerized-method and real-time information sharing (rtis) platform for maintaining a dynamic knowledge base Pending 01-Jan-2023
US-20240152934-A1 Contact verification and non-repudiation system Pending 08-Nov-2022
US-20240005254-A1 System and method for identifying and utilizing agent working from home impact score Pending 29-Jun-2022 G06Q10/06393
To view inContact’s complete patent history, request access »

inContact Signals

Growth Rate

Weekly
Growth
Weekly Growth

Size Multiple

Median
Size Multiple

Key Data Points

Similarweb Unique Visitors

Majestic Referring Domains

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inContact Former Investors

Investor Name Investor Type Holding Investor Since Participating Rounds Contact Info

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inContact Investments & Acquisitions (8)

inContact’s most recent deal was a Corporate Asset Purchase with Attensity (5 Patents). The deal was made on 09-Feb-2016.

Company Name Deal Date Deal Type Deal Size Industry Lead Partner
Attensity (5 Patents) 09-Feb-2016 Corporate Asset Purchase Buildings and Property
ac2 Solutions 13-Jan-2016 Merger/Acquisition IT Consulting and Outsourcing
Uptivity 06-May-2014 Merger/Acquisition Telecommunications Service Providers
Transcend Products 01-Jul-2013 Merger/Acquisition Business/Productivity Software
Sierra360 01-Apr-2013 Merger/Acquisition IT Consulting and Outsourcing
You’re viewing 5 of 8 investments and acquisitions. Get the full list »

inContact Affiliates

Subsidiaries (1)

Name Industry Location Year Founded
Sierra360 San Francisco, CA 2012

inContact FAQs

  • When was inContact founded?

    inContact was founded in 1997.

  • Where is inContact headquartered?

    inContact is headquartered in Sandy, UT.

  • What is the size of inContact?

    inContact has 1,040 total employees.

  • What industry is inContact in?

    inContact’s primary industry is Systems and Information Management.

  • Is inContact a private or public company?

    inContact is a Private company.

  • What is the current valuation of inContact?

    The current valuation of inContact is .

  • What is inContact’s current revenue?

    The current revenue for inContact is .

  • How much funding has inContact raised over time?

    inContact has raised $73.6M.

  • Who are inContact’s investors?

    Unify (Munich) has invested in inContact.

  • Who are inContact’s competitors?

    Peak (Manchester), BMC Software, Odigo (France), CoreStack, and Infor Global Solutions are some of the 74 competitors of inContact.

  • When was inContact acquired?

    inContact was acquired on 14-Nov-2016.

  • Who acquired inContact?

    inContact was acquired by NICE (Business/Productivity Software).

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