inContact Overview

  • Year Founded
  • 1997

Year Founded

  • Status
  • Acquired/​Merged

  • Employees
  • 1,040

Employees

  • Latest Deal Type
  • M&A

  • Financing Rounds
  • 8

  • Investments
  • 8

inContact General Information

Description

Provider of cloud contact handling software services. The company provides routing, automated call distribution, self-service menus, automated interactive voice response, database integration, multimedia contact management, management reporting, workforce management, custom call routing, call flow design, hire screening and online training tools services. It also offers domestic and international long distance contact services.

Contact Information

Ownership Status
Acquired/Merged
Financing Status
Formerly PE-Backed
Primary Industry
Systems and Information Management
Other Industries
Business/Productivity Software
Acquirer
Corporate Office
  • 75 West Towne Ridge Parkway
  • Tower 1
  • Sandy, UT 84070
  • United States

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inContact Valuation & Funding

Deal Type Date Amount Valuation/
EBITDA
Post-Val Status Debt

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inContact Comparisons

Description
Primary
Industry
HQ Location
Employees
Total Raised
Post Valuation
Last
Financing
Details
Provider of cloud contact handling software services. The company provides routing, automated call distribution, self-se
Systems and Information Management
Sandy, UT
1,040 As of 2016
000.00
0.000 0000-00-00
000000&0 000.00

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00000000000000000000
Palo Alto, CA
00000 As of 0000
00.000
000 0000-00-00
000000&0 00.000

000000

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00 0000000000 000 00
Bengaluru, India
000000 As of 0000
00000
0000 00000
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inContact Competitors (65)

Company Name Financing Status Location Employees Total Raised Last Financing Date/Type Last Financing Amount
VMware Formerly VC-backed Palo Alto, CA 00000 00.000 000000&0 00.000
Infosys Corporation Bengaluru, India 000000 00000 0000 00000
Google Cloud Platform Accelerator/Incubator Backed Mountain View, CA 00
Odigo (France) Private Equity-Backed Boulogne Billancourt, France 000 00000 000000000000
Vonage Holdings Formerly PE-Backed Holmdel, NJ 0000 00.000 000000&0 00.000
You’re viewing 5 of 65 competitors. Get the full list »

inContact Patents

inContact Recent Patent Activity

Publication ID Patent Title Status First Filing Date Technology (CPC) Citations
US-20240005254-A1 System and method for identifying and utilizing agent working from home impact score Pending 29-Jun-2022 000000000000
US-11647120-B1 System and method for redirecting inbound-voice-interactions to digital channels in a contact center Active 18-May-2022 0000000000 0
US-20230379410-A1 System and method for redirecting inbound-voice-interactions to digital channels in a contact center Pending 18-May-2022 0000000000
US-20230316297-A1 Systems and methods for personality based routing for digital contacts Pending 30-Mar-2022 0000000000 0
US-20230305897-A1 Systems and methods for data synchronization in a multi-tenant synchronization system Pending 23-Mar-2022 G06F9/5038
To view inContact’s complete patent history, request access »

inContact Signals

Growth Rate

0.80% Weekly
Growth
Weekly Growth 0.80%, 93rd %
-35.5%. 530%

Size Multiple

219x Median
Size Multiple 219x, 100th %ile
0.00x 0.95x. 413Kx

Key Data Points

Twitter Followers

5.5k

Similarweb Unique Visitors

15.0K

Majestic Referring Domains

314

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inContact Former Investors

Investor Name Investor Type Holding Investor Since Participating Rounds Contact Info

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inContact Investments & Acquisitions (8)

Company Name Deal Date Deal Type Deal Size Industry Lead Partner
Attensity (5 Patents) 09-Feb-2016 000000000 Buildings and Property
ac2 Solutions 13-Jan-2016 0000000000 000.00 IT Consulting and Outsourcing 0000 0000
Uptivity 06-May-2014 0000000000 000.00 Telecommunications Service Providers 0000 0000
Transcend Products 01-Jul-2013 0000000000 00.00 Business/Productivity Software
Sierra360 01-Apr-2013 Merger/Acquisition IT Consulting and Outsourcing 0000 0000
You’re viewing 5 of 8 investments and acquisitions. Get the full list »

inContact Subsidiaries (1)

Company Name Industry Location Founded
Sierra360 IT Consulting and Outsourcing San Francisco, CA 0000
To view inContact’s complete subsidiaries history, request access »

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