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Astound (Customer Service Application)

Astound (Customer Service Application)
2016 FOUNDED
PRIVATE STATUS
31-40 EMPLOYEES
Series B LATEST DEAL TYPE
$15.3M LATEST DEAL AMOUNT
7 INVESTORS
Description

Developer of an enterprise automation software designed to offer customer service and support. The company's AI-driven automation platform automates answers to routine questions, accurately assigns and categorizes incidents, recommends the best resolutions and delivers predictive analytics, knowledge management, Customer Service Management and social collaboration solutions, enabling organizations to reduce call volume, MTTR and support costs, while improving customer satisfaction.

Website
Formerly Known As
Neva
Ownership Status
Privately Held (backing)
Financing Status
Venture Capital-Backed
Primary Industry
Business/Productivity Software
Primary Office
  • 111 Independence Drive
  • Menlo Park, CA 94025
  • United States

+1 (650) 000-0000
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Astound (Customer Service Application) Valuation and Funding

Deal Type Date Amount Raised to Date Post-Val Status Stage
5. Early Stage VC (Series B) 23-Apr-2019 $15.3M 000.00 000.00 Completed Generating Revenue
4. Early Stage VC (Series A) 30-Jan-2018 000.00 000.00 0000 Completed Generating Revenue
3. Grant 01-Jan-2017 00000 00000 Completed Generating Revenue
2. Seed Round 31-May-2016 $350K $350K 000 Completed Generating Revenue
1. Accelerator/Incubator 01-May-2016 Completed Generating Revenue
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Astound (Customer Service Application) Cap Table

Stock # of Shares
Authorized
Par Value Dividend Rate (%) Original
Issue Price
Liquidation Liquidation
Pref. Multiple
Conversion
Price
% Owned
Series B 0,000,000 00.000000 00 00.00 00.00 00 00.00 000
Series A 00,000,000 00.000000 00 00.0 00.0 00 00.0 00.000
Seed 1,739,443 $0.000100 8% $0.21 $0.21 1x $0.21 5.09%
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Astound (Customer Service Application) Competitors (42)

Company Name Financing Status Location Employees Total Raised Last Financing Date/Type Last Financing Amount
Exosite Angel-Backed Minneapolis, MN 00 00000 000000000000 00000
0000 Venture Capital-Backed Andover, MA 000 00000 00000000000 00000
00000000000 Venture Capital-Backed Sunnyvale, CA 000 00000 00000000000 00000
000000 Venture Capital-Backed Boston, MA 00 000.00 00000000000 000.00
0000000000 0000000 Formerly VC-backed Stockholm, Sweden 000 000.00 000000000 000.00
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Astound (Customer Service Application) Investors (7)

Investor Name Investor Type Holding Investor Since Participating Rounds Board
Seat
Contact
Info
March Capital Partners Venture Capital Minority 000 0000 000000 0
Pelion Venture Partners Venture Capital Minority 000 0000 000000 0
Slack (US) Corporation Minority 000 0000 000000 0
Synapse Partners Venture Capital Minority 000 0000 000000 0
Vertex Ventures US Venture Capital Minority 000 0000 000000 0
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Astound (Customer Service Application) Executive Team (2)

Name Title Board
Seat
Contact
Info
Naghi Prasad Ph.D Co-Founder & Chief Executive Officer
Dan Turchin Co-Founder & Chief Product Officer

Astound (Customer Service Application) Board Members (3)

Name Representing Role Since Contact
Info
Chad Packard JD Pelion Venture Partners Board Member 000 0000
Sandeep Bhadra Ph.D Vertex Ventures US Board Member 000 0000

1 Former Board Member

You’re viewing 2 of 3 board members. Get the full list »