Talkdesk Overview

  • Year Founded
  • 2011

Year Founded

  • Status
  • Private

  • Employees
  • 1,286

Employees

  • Latest Deal Type
  • Later Stage VC

  • Investors
  • 32

Talkdesk General Information

Description

Developer of cloud-based call center software designed to help growing businesses improve customer satisfaction while reducing costs. The company's platform uses IVR, ACD, and skills-based routing technology that seamlessly integrates ITSM and CSM service desks, enabling businesses to communicate with their customers and manage the entire call center operations using the web.

Contact Information

Website
www.talkdesk.com
Ownership Status
Privately Held (backing)
Financing Status
Venture Capital-Backed
Corporate Office
  • 120 Hawthorne Avenue
  • Palo Alto, CA 94301
  • United States
+1 (844)
Primary Industry
Business/Productivity Software
Vertical(s)
SaaS, Marketing Tech
Corporate Office
  • 120 Hawthorne Avenue
  • Palo Alto, CA 94301
  • United States
+1 (844)

Talkdesk Timeline

2022202320242025
Financing RoundCaptured Employee CountEstimated Employee Growth

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Talkdesk Valuation & Funding

Deal Type Date Amount Raised to Date Post-Val Status Stage
15. Later Stage VC Completed Generating Revenue
14. Secondary Transaction - Private 01-Dec-2023 Completed Generating Revenue
13. Later Stage VC 01-Sep-2022 Completed Generating Revenue
12. Later Stage VC (Series D) 12-Aug-2021 Completed Generating Revenue
11. Secondary Transaction - Private 02-Feb-2021 Completed Generating Revenue
10. Secondary Transaction - Private 13-Nov-2020 Completed Generating Revenue
9. Later Stage VC (Series C) 23-Jul-2020 Completed Generating Revenue
8. Debt - PPP 13-Jun-2020 Completed Generating Revenue
7. Later Stage VC (Series B) 03-Oct-2018 $100M $126M Completed Generating Revenue
6. Early Stage VC (Series A1) 25-Aug-2015 $6M $26.5M Completed Generating Revenue
To view Talkdesk’s complete valuation and funding history, request access »

Talkdesk Cap Table

Stock # of Shares
Authorized		 Par Value Dividend Rate (%) Original
Issue Price		 Liquidation Liquidation
Pref. Multiple		 Conversion Price % Owned
Series D
Series C
Series B
Series A1
Series A 44,180,015 $0.000100 8% $0.34 $0.34 1x $0.34 8.97%
Seed 66,450,610 $0.000100 8% $0.08 $0.08 1x $0.08 13.49%
To view Talkdesk’s complete cap table history, request access »

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Talkdesk Comparisons

Description
Primary
Industry
HQ Location
Employees
Total Raised
Post Valuation
Last
Financing
Details
Developer of cloud-based call center software designed to help growing businesses improve customer satisfaction while re
Business/Productivity Software
Palo Alto, CA
1,286 As of 2025

San Francisco, CA
 

Austin, TX
 
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Talkdesk Competitors (51)

One of Talkdesk’s 51 competitors is Salesforce, a Formerly VC-backed company based in San Francisco, CA.

Company Name Financing Status Location Employees Total Raised Last Financing Date/Type Last Financing Amount
Salesforce Formerly VC-backed San Francisco, CA
Tenfold (Business/Productivity Software) Formerly VC-backed Austin, TX
ServiceNow Formerly VC-backed Santa Clara, CA
Genesys Private Equity-Backed Menlo Park, CA
Aircall Venture Capital-Backed New York, NY
You’re viewing 5 of 51 competitors. Get the full list »

Talkdesk Patents

  • 243

    Total Documents Applications and Grants

  • Total Patents Families

  • 55

    Granted

  • 7

    Pending

  • Expiring in next 12 mo

Talkdesk Recent Patent Activity

Publication ID Patent Title Status First Filing Date Technology (CPC) Citations
US-20250080653-A1 Method and apparatus for creating a database of contact center response records Pending 28-Aug-2023
US-20240305716-A1 System and method for managing communications in a networked call center Pending 06-Mar-2023
US-20240303575-A1 System and method for enforcing service levels of multiple communication channels in a networked computing call center Pending 06-Mar-2023
US-11943391-B1 Method and apparatus for routing communications within a contact center Active 13-Dec-2022
US-20230409606-A1 Method and apparatus for detecting anomolies in communication data Active 17-Jun-2022 G06F16/285
To view Talkdesk’s complete patent history, request access »

Talkdesk Signals

Growth Rate

Weekly
Growth
Weekly Growth

Size Multiple

Median
Size Multiple

Key Data Points

Similarweb Unique Visitors

Majestic Referring Domains

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Talkdesk Investors (32)

Investor Name Investor Type Holding Investor Since Participating Rounds
Franklin Venture Partners Venture Capital Minority
Goanna Capital Growth/Expansion Minority
JBV Capital Venture Capital Minority
SGH Capital Venture Capital Minority
Spur Capital Partners Fund of Funds Minority
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Talkdesk FAQs

  • When was Talkdesk founded?

    Talkdesk was founded in 2011.

  • Where is Talkdesk headquartered?

    Talkdesk is headquartered in Palo Alto, CA.

  • What is the size of Talkdesk?

    Talkdesk has 1,286 total employees.

  • What industry is Talkdesk in?

    Talkdesk’s primary industry is Business/Productivity Software.

  • Is Talkdesk a private or public company?

    Talkdesk is a Private company.

  • What is Talkdesk’s current revenue?

    The current revenue for Talkdesk is .

  • How much funding has Talkdesk raised over time?

    Talkdesk has raised $481M.

  • Who are Talkdesk’s investors?

    Franklin Venture Partners, Goanna Capital, JBV Capital, SGH Capital, and Spur Capital Partners are 5 of 32 investors who have invested in Talkdesk.

  • Who are Talkdesk’s competitors?

    Salesforce, Tenfold (Business/Productivity Software), ServiceNow, Genesys, and Aircall are some of the 51 competitors of Talkdesk.

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