Talkdesk Overview

  • Year Founded
  • 2011

Year Founded

  • Status
  • Private

  • Employees
  • 1,316

Employees

  • Latest Deal Type
  • Debt

  • Latest Deal Amount
  • $95M

  • Investors
  • 33

Talkdesk General Information

Description

Developer of a cloud-based contact center software designed for customer service operations. The company offers omnichannel communication, artificial intelligence-powered automation, real-time analytics, and integration with business applications, enabling enterprises to manage customer interactions efficiently, improve agent productivity, and deliver consistent customer experiences across multiple channels.

Contact Information

Website
www.talkdesk.com
Ownership Status
Privately Held (backing)
Financing Status
Venture Capital-Backed
Corporate Office
  • 120 Hawthorne Avenue
  • Palo Alto, CA 94301
  • United States
+1 (844)
Primary Industry
Business/Productivity Software
Vertical(s)
SaaS, Marketing Tech
Corporate Office
  • 120 Hawthorne Avenue
  • Palo Alto, CA 94301
  • United States
+1 (844)

Talkdesk Timeline

2023202420252026
Financing RoundCaptured Employee CountEstimated Employee Growth

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Talkdesk Valuation & Funding

Deal Type Date Amount Raised to Date Post-Val Status Stage
16. Debt - General 01-Sep-2025 $95M Completed Generating Revenue
15. Later Stage VC Completed Generating Revenue
14. Secondary Transaction - Private 01-Dec-2023 Completed Generating Revenue
13. Later Stage VC 01-Sep-2022 Completed Generating Revenue
12. Later Stage VC (Series D) 12-Aug-2021 Completed Generating Revenue
11. Secondary Transaction - Private 02-Feb-2021 Completed Generating Revenue
10. Secondary Transaction - Private 13-Nov-2020 Completed Generating Revenue
9. Later Stage VC (Series C) 23-Jul-2020 Completed Generating Revenue
8. Debt - PPP 13-Jun-2020 $126M Completed Generating Revenue
7. Later Stage VC (Series B) 03-Oct-2018 $100M $126M Completed Generating Revenue
To view Talkdesk’s complete valuation and funding history, request access »

Talkdesk Cap Table

Stock # of Shares
Authorized		 Par Value Dividend Rate (%) Original
Issue Price		 Liquidation Liquidation
Pref. Multiple		 Conversion Price % Owned
Series D
Series C
Series B
Series A1
Series A 44,180,015 $0.000100 8% $0.34 $0.34 1x $0.34 8.97%
Seed 66,450,610 $0.000100 8% $0.08 $0.08 1x $0.08 13.49%
To view Talkdesk’s complete cap table history, request access »

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Talkdesk Comparisons

Description
Primary
Industry
HQ Location
Employees
Total Raised
Post Valuation
Last
Financing
Details
Developer of a cloud-based contact center software designed for customer service operations. The company offers omnichan
Business/Productivity Software
Palo Alto, CA
1,316 As of 2025

Austin, TX
 

Copenhagen, Denmark
 
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Talkdesk Competitors (51)

One of Talkdesk’s 51 competitors is Tenfold (Business/Productivity Software), a Formerly VC-backed company based in Austin, TX.

Company Name Financing Status Location Employees Total Raised Last Financing Date/Type Last Financing Amount
Tenfold (Business/Productivity Software) Formerly VC-backed Austin, TX
Dixa (Communication Software) Venture Capital-Backed Copenhagen, Denmark
ServiceNow Formerly VC-backed Santa Clara, CA
Salesforce Formerly VC-backed San Francisco, CA
Five9 Formerly VC-backed San Ramon, CA
You’re viewing 5 of 51 competitors. Get the full list »

Talkdesk Patents

  • 246

    Total Documents Applications and Grants

  • Total Patents Families

  • 59

    Granted

  • 4

    Pending

  • Expiring in next 12 mo

Talkdesk Recent Patent Activity

Publication ID Patent Title Status First Filing Date Technology (CPC) Citations
US-12395588-B2 Method and apparatus for creating a database of contact center response records Active 28-Aug-2023
US-20250080653-A1 Method and apparatus for creating a database of contact center response records Active 28-Aug-2023
US-20240303575-A1 System and method for enforcing service levels of multiple communication channels in a networked computing call center Pending 06-Mar-2023
US-12381983-B2 System and method for managing communications in a networked call center Active 06-Mar-2023
US-20240305716-A1 System and method for managing communications in a networked call center Active 06-Mar-2023 H04M3/5238
To view Talkdesk’s complete patent history, request access »

Talkdesk Signals

Growth Rate

Weekly
Growth
Weekly Growth

Size Multiple

Median
Size Multiple

Key Data Points

Similarweb Unique Visitors

Majestic Referring Domains

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Talkdesk Investors (33)

Investor Name Investor Type Holding Investor Since Participating Rounds
Franklin Venture Partners Venture Capital Minority
Goanna Capital PE/Buyout Minority
JBV Capital Venture Capital Minority
SGH Capital Venture Capital Minority
Spur Capital Partners Fund of Funds Minority
You’re viewing 5 of 33 investors. Get the full list »

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Talkdesk FAQs

  • When was Talkdesk founded?

    Talkdesk was founded in 2011.

  • Where is Talkdesk headquartered?

    Talkdesk is headquartered in Palo Alto, CA.

  • What is the size of Talkdesk?

    Talkdesk has 1,316 total employees.

  • What industry is Talkdesk in?

    Talkdesk’s primary industry is Business/Productivity Software.

  • Is Talkdesk a private or public company?

    Talkdesk is a Private company.

  • What is Talkdesk’s current revenue?

    The current revenue for Talkdesk is .

  • How much funding has Talkdesk raised over time?

    Talkdesk has raised $576M.

  • Who are Talkdesk’s investors?

    Franklin Venture Partners, Goanna Capital, JBV Capital, SGH Capital, and Spur Capital Partners are 5 of 33 investors who have invested in Talkdesk.

  • Who are Talkdesk’s competitors?

    Tenfold (Business/Productivity Software), Dixa (Communication Software), ServiceNow, Salesforce, and Five9 are some of the 51 competitors of Talkdesk.

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