TTEC Holdings Inc, formerly known as TeleTech Holdings is a customer engagement management service provider. The company operates through four segments. The customer management services segment designs and manages customers' front-to-back office processes in order to optimize customer experience. The customer growth services segment offers sales and marketing solutions that help boost customers' revenue. The customer strategy services segment helps customers develop customer engagement strategies. The customer technology services segment leverages communication technologies and devices to enhance clients' communication with their customers.