Alorica Overview

  • Founded

  • 1999

Founded
  • Status

  • Private

  • Employees

  • 100,000

Employees
  • Latest Deal Type

  • Debt Refin.

  • Latest Deal Amount

  • $750M

  • Investors

  • 1

Alorica General Information

Description

Provider of customer experience solutions intended to facilitate better customer relationship management for businesses. The company's solutions include online, on the phone, social media, and in-person customer care experiences, handling a wide range of functions like acquisition, sales, customer care, support, logistics and fulfillment, catering to a diverse range of industries like automotive, financial services, healthcare, retail and tech companies.

Contact Information

Website
www.alorica.com
Ownership Status
Privately Held (backing)
Financing Status
Private Debt Financed
Primary Industry
BPO/Outsource Services
Other Industries
Human Capital Services
Other Commercial Services
Primary Office
  • 5161 California Avenue
  • Suite 100
  • Irvine, CA 92617
  • United States
+1 (866) 000-0000

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Alorica Valuation & Funding

Deal Type Date Amount Raised to Date Post-Val Status Stage
4. Debt Refinancing 11-Dec-2020 $750M 00000 Completed Profitable
3. Debt - General 00000 Completed Profitable
2. Debt - General 30-Jul-2016 $545M $745M Completed Profitable
1. Debt - General 13-Feb-2012 $200M $200M Completed Profitable
To view Alorica’s complete valuation and funding history, request access »

Alorica Comparisons

Description
Primary
Industry
HQ Location
Employees
Total Raised
Post Valuation
Last Financing Details
Provider of customer experience solutions intended to facilitate better customer relationship management for businesses.
BPO/Outsource Services
Irvine, CA
100,000 As of 2022
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0000000000000 00000000
Miramar, FL
0000 As of 0000
000.00
000000000000

000000

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0000000000000 00000000
Melbourne, Australia
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Alorica Competitors (22)

Company Name Financing Status Location Employees Total Raised Last Financing Date/Type Last Financing Amount
Arise Virtual Solutions Private Equity-Backed Miramar, FL 0000 000.00 000000000000
0000000 000 Corporation Melbourne, Australia
00-0 0000000 Private Equity-Backed Winnipeg, Canada 0000 000000000000
00000000 (00000000 Private Equity-Backed New York, NY 0000 000.00 0000000 0000 000.00
0000 Formerly PE-Backed Saint Petersburg, FL 00000 00.000 000000000 00.000
You’re viewing 5 of 22 competitors. Get the full list »

Alorica Patents

  • 58

    Total Documents Applications and Grants

  • 000

    Total Patents Families

  • 10

    Granted

  • 000

    Pending

  • 000

    Expiring in next 12 mo

Alorica Recent Patent Activity

Publication ID Patent Title Status First Filing Date Technology (CPC) Citations
US-9325843-B1 Real-time monitoring of agent adherence Active - Reinstated 22-May-2008 0000000000 00
US-9736305-B1 Real-time monitoring of agent adherence Active - Reinstated 22-May-2008 0000000000
US-8670553-B1 Real-time monitoring of agent adherence Active 22-May-2008 0000000000 00
US-9258181-B1 Managing agent login to multiple conference call bridges Active - Reinstated 06-Dec-2007 0000000000 00
US-9661141-B1 Managing agent login to multiple conference call bridges Active 06-Dec-2007 H04M3/565
To view Alorica’s complete patent history, request access »

Alorica Executive Team (28)

Name Title Board Seat Contact Info
Andy Lee Founder, Chief Executive Officer & Chairman
Gregory Haller Chief Executive Officer
Max Schwendner Chief Financial Officer
Colleen Beers Chief Administrative Officer
Mike Clifton Executive Vice President & Chief Information Officer
You’re viewing 5 of 28 executive team members. Get the full list »

Alorica Board Members (1)

Name Representing Role Since
Andy Lee Alorica Founder, Chief Executive Officer & Chairman 000 0000
To view Alorica’s complete board members history, request access »

Alorica Signals

Growth Rate

0.80% Weekly
Growth
Weekly Growth 0.80%, 93rd %
-35.5%. 530%

Size Multiple

219x Median
Size Multiple 219x, 100th %ile
0.00x 0.95x. 413Kx

Key Data Points

Twitter Followers

5.5k

Similarweb Unique Visitors

15.0K

Majestic Referring Domains

314

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Alorica Investors (1)

Investor Name Investor Type Holding Investor Since Participating Rounds Contact Info
Apollo Global Management Asset Manager Minority 000 0000 000000 0
To view Alorica’s complete investors history, request access »

Alorica Investments & Acquisitions (5)

Company Name Deal Date Deal Type Deal Size Industry Lead Partner
000000 000000 20-Jun-2016 0000000000 BPO/Outsource Services 0000 000
0000 (00000 0 03-Mar-2015 0000000000 00000 BPO/Outsource Services 0000 000
0000 00000000 30-Apr-2010 0000000000 0000 BPO/Outsource Services
0000 29-Feb-2008 00000 0000 00.00 Educational Software
DecisionOne (Technical Support Services) 02-Dec-2005 Merger/Acquisition IT Consulting and Outsourcing
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Alorica Subsidiaries (2)

Company Name Industry Location Founded
Ryla Teleservices BPO/Outsource Services Kennesaw, GA 2001
00000000000 (00000 IT Consulting and Outsourcing Tulsa, OK
To view Alorica’s complete subsidiaries history, request access »

Alorica Exits (2)

Company Name Exit Date Exit Type Exit Size Status Buyers
000000 000000 0000 20-Jun-2016 000000000000000000 Completed
  • 0000000
Fuhu 29-Feb-2008 Early Stage VC 00.00 Completed
  • 4 buyers
To view Alorica’s complete exits history, request access »