Alorica Overview
- Founded
-
1999

- Status
-
Private
- Employees
-
100,000

- Latest Deal Type
-
Debt Refin.
- Latest Deal Amount
-
$750M
- Investors
-
1
Alorica General Information
Description
Provider of customer experience solutions intended to facilitate better customer relationship management for businesses. The company's solutions include online, on the phone, social media, and in-person customer care experiences, handling a wide range of functions like acquisition, sales, customer care, support, logistics and fulfillment, catering to a diverse range of industries like automotive, financial services, healthcare, retail and tech companies.
Contact Information
Website
www.alorica.com
Ownership Status
Privately Held (backing)
Financing Status
Private Debt Financed
Primary Industry
BPO/Outsource Services
Other Industries
Human Capital Services
Other Commercial Services
Primary Office
- 5161 California Avenue
- Suite 100
- Irvine, CA 92617
- United States
+1 (866) 000-0000
Alorica Valuation & Funding
Deal Type | Date | Amount | Raised to Date | Post-Val | Status | Stage |
---|---|---|---|---|---|---|
4. Debt Refinancing | 11-Dec-2020 | $750M | 00000 | Completed | Profitable | |
3. Debt - General | 00000 | Completed | Profitable | |||
2. Debt - General | 30-Jul-2016 | $545M | $745M | Completed | Profitable | |
1. Debt - General | 13-Feb-2012 | $200M | $200M | Completed | Profitable |
Alorica Comparisons
Description
Primary
Industry
Industry
HQ Location
Employees
Total Raised
Post Valuation
Last Financing Details
Provider of customer experience solutions intended to facilitate better customer relationship management for businesses.
BPO/Outsource Services
Irvine, CA
100,000
As of 2022
00000
000000000 00
00000
Alorica Competitors (22)
Company Name | Financing Status | Location | Employees | Total Raised | Last Financing Date/Type | Last Financing Amount |
---|---|---|---|---|---|---|
Arise Virtual Solutions | Private Equity-Backed | Miramar, FL | 0000 | 000.00 | 000000000000 | |
0000000 000 | Corporation | Melbourne, Australia | ||||
00-0 0000000 | Private Equity-Backed | Winnipeg, Canada | 0000 | 000000000000 | ||
00000000 (00000000 | Private Equity-Backed | New York, NY | 0000 | 000.00 | 0000000 0000 | 000.00 |
0000 | Formerly PE-Backed | Saint Petersburg, FL | 00000 | 00.000 | 000000000 | 00.000 |
Alorica Patents
Alorica Recent Patent Activity
Publication ID | Patent Title | Status | First Filing Date | Technology (CPC) | Citations |
---|---|---|---|---|---|
US-9325843-B1 | Real-time monitoring of agent adherence | Active - Reinstated | 22-May-2008 | 0000000000 | 00 |
US-9736305-B1 | Real-time monitoring of agent adherence | Active - Reinstated | 22-May-2008 | 0000000000 | |
US-8670553-B1 | Real-time monitoring of agent adherence | Active | 22-May-2008 | 0000000000 | 00 |
US-9258181-B1 | Managing agent login to multiple conference call bridges | Active - Reinstated | 06-Dec-2007 | 0000000000 | 00 |
US-9661141-B1 | Managing agent login to multiple conference call bridges | Active | 06-Dec-2007 | H04M3/565 |
Alorica Executive Team (28)
Alorica Board Members (1)
Name | Representing | Role | Since |
---|---|---|---|
Andy Lee | Alorica | Founder, Chief Executive Officer & Chairman | 000 0000 |
Alorica Signals
Alorica Investors (1)
Investor Name | Investor Type | Holding | Investor Since | Participating Rounds | Contact Info |
---|---|---|---|---|---|
Apollo Global Management | Asset Manager | Minority | 000 0000 | 000000 0 |
Alorica Investments & Acquisitions (5)
Company Name | Deal Date | Deal Type | Deal Size | Industry | Lead Partner |
---|---|---|---|---|---|
000000 000000 | 20-Jun-2016 | 0000000000 | BPO/Outsource Services | 0000 000 | |
0000 (00000 0 | 03-Mar-2015 | 0000000000 | 00000 | BPO/Outsource Services | 0000 000 |
0000 00000000 | 30-Apr-2010 | 0000000000 | 0000 | BPO/Outsource Services | |
0000 | 29-Feb-2008 | 00000 0000 | 00.00 | Educational Software | |
DecisionOne (Technical Support Services) | 02-Dec-2005 | Merger/Acquisition | IT Consulting and Outsourcing |
Alorica Subsidiaries (2)
Company Name | Industry | Location | Founded |
---|---|---|---|
Ryla Teleservices | BPO/Outsource Services | Kennesaw, GA | 2001 |
00000000000 (00000 | IT Consulting and Outsourcing | Tulsa, OK |
Alorica Exits (2)
Company Name | Exit Date | Exit Type | Exit Size | Status | Buyers |
---|---|---|---|---|---|
000000 000000 0000 | 20-Jun-2016 | 000000000000000000 | Completed |
|
|
Fuhu | 29-Feb-2008 | Early Stage VC | 00.00 | Completed |
|