Alorica Overview

  • Year Founded
  • 1999

Year Founded

  • Status
  • Private

  • Employees
  • 100,000

Employees

  • Latest Deal Type
  • Debt Refin.

  • Latest Deal Amount
  • $725M

  • Investors
  • 1

Alorica General Information

Description

Provider of business process and customer experience outsourcing services and technologies intended for automotive, financial services, healthcare, and retail sectors. The company offers contact center services like inbound and outbound customer care and technical support, content moderation, and technology services, thereby providing better customer relationship management outcomes for consumer products and retail, government, and private sectors.

Contact Information

Website
www.alorica.com
Ownership Status
Privately Held (backing)
Financing Status
Private Debt Financed
Corporate Office
  • 5161 California Avenue
  • Suite 100
  • Irvine, CA 92617
  • United States
+1 (833)
Primary Industry
BPO/Outsource Services
Vertical(s)
Industrials
Corporate Office
  • 5161 California Avenue
  • Suite 100
  • Irvine, CA 92617
  • United States
+1 (833)

Alorica Timeline

2022202320242025
Financing RoundCaptured Employee CountEstimated Employee Growth

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Alorica Valuation & Funding

Deal Type Date Amount Raised to Date Post-Val Status Stage
8. Debt Refinancing 20-Apr-2023 $725M Completed Profitable
7. Debt - General 01-Dec-2022 Completed Profitable
6. Leveraged Recapitalization 10-Dec-2020 Completed Profitable
5. Debt Refinancing 28-Jul-2017 Completed Profitable
4. Debt - General Completed Profitable
3. Debt - Merger 22-Jun-2016 Completed Profitable
2. Debt - General 13-Feb-2012 $325M $493M Completed Profitable
1. Debt - General $168M $168M Completed Profitable
To view Alorica’s complete valuation and funding history, request access »

Alorica Comparisons

Description
Primary
Industry
HQ Location
Employees
Total Raised
Post Valuation
Last
Financing
Details
Provider of business process and customer experience outsourcing services and technologies intended for automotive, fina
BPO/Outsource Services
Irvine, CA
100,000 As of 2024

Norcross, GA
 

Denver, CO
 
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Alorica Competitors (33)

One of Alorica’s 33 competitors is Fusion CX, a Corporation company based in Norcross, GA.

Company Name Financing Status Location Employees Total Raised Last Financing Date/Type Last Financing Amount
Fusion CX Corporation Norcross, GA
StarTek Private Equity-Backed Denver, CO
Conduent Corporation Florham Park, NJ
Majorel Corporate Backed or Acquired Kockelscheuer, Luxembourg
TP Evolution Corporation Paris, France
You’re viewing 5 of 33 competitors. Get the full list »

Alorica Patents

  • 53

    Total Documents Applications and Grants

  • Total Patents Families

  • 9

    Granted

  • Pending

  • Expiring in next 12 mo

Alorica Recent Patent Activity

Publication ID Patent Title Status First Filing Date Technology (CPC) Citations
US-9325843-B1 Real-time monitoring of agent adherence Inactive 22-May-2008
US-9736305-B1 Real-time monitoring of agent adherence Active 22-May-2008
US-8670553-B1 Real-time monitoring of agent adherence Active 22-May-2008
US-9661141-B1 Managing agent login to multiple conference call bridges Active 06-Dec-2007
US-9258181-B1 Managing agent login to multiple conference call bridges Inactive 06-Dec-2007 H04L41/046
To view Alorica’s complete patent history, request access »

Alorica Signals

Growth Rate

Weekly
Growth
Weekly Growth

Size Multiple

Median
Size Multiple

Key Data Points

Similarweb Unique Visitors

Majestic Referring Domains

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Alorica Investors (1)

Investor Name Investor Type Holding Investor Since Participating Rounds
Apollo Global Management PE/Buyout Minority
To view Alorica’s complete investors history, request access »

Alorica Investments & Acquisitions (7)

Alorica’s most recent deal was a Later Stage VC with Crescendo (Business/Productivity Software) for . The deal was made on 02-Oct-2024.

Company Name Deal Date Deal Type Deal Size Industry Lead Partner
Crescendo (Business/Productivity Software) 02-Oct-2024 Later Stage VC Business/Productivity Software
Sanas 22-Jun-2022 Early Stage VC Business/Productivity Software
Expert Global Solutions 20-Jun-2016 Merger/Acquisition BPO/Outsource Services
West (Agent Services Businesses) 03-Mar-2015 Merger/Acquisition BPO/Outsource Services
Ryla Teleservices 30-Apr-2010 Merger/Acquisition BPO/Outsource Services
You’re viewing 5 of 7 investments and acquisitions. Get the full list »

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Alorica Affiliates

Subsidiaries (2)

Name Industry Location Year Founded
Ryla Teleservices Kennesaw, GA 2001
DecisionOne (Technical Support Services) Tulsa, OK

Alorica FAQs

  • When was Alorica founded?

    Alorica was founded in 1999.

  • Where is Alorica headquartered?

    Alorica is headquartered in Irvine, CA.

  • What is the size of Alorica?

    Alorica has 100,000 total employees.

  • What industry is Alorica in?

    Alorica’s primary industry is BPO/Outsource Services.

  • Is Alorica a private or public company?

    Alorica is a Private company.

  • What is Alorica’s current revenue?

    The current revenue for Alorica is .

  • How much funding has Alorica raised over time?

    Alorica has raised $1.26B.

  • Who are Alorica’s investors?

    Apollo Global Management has invested in Alorica.

  • Who are Alorica’s competitors?

    Fusion CX, StarTek, Conduent, Majorel, and TP Evolution are some of the 33 competitors of Alorica.

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