Provider of customer contact solutions for companies and government agencies. The company specializes in customer contact management, business process outsourcing, crisis response management, and on demand contact center technology. It offers customer care solutions, which include customer service and technical support, help desk, fax and mail support, call processing, and up selling and cross selling; outbound call center solutions, including data verification, lead generation and qualification, sales support, appointment setting, information capture call tracking, retention programs, and automated messaging; and business process outsourcing, automated, and email and Web chat solutions