Astea International Inc develops markets and supports service management software solutions, which are licensed to companies that sell and service equipment or sell and deliver professional services. It offers software and services to automate enterprise business processes through analytical reporting. Its solutions are used in industries, such as information technology; medical devices and diagnostic systems; industrial controls and instrumentation; retail or point-of-sale equipment; heating, ventilation, air conditioning (HVAC); telecommunications, and other related industries with equipment sales and service requirements. The company operates through three geographical segments, including United States, Europe, and Asia/Pacific.