Zendesk Overview

  • Year Founded
  • 2007

Year Founded

  • Status
  • Private

  • Employees
  • 5,450

Employees

  • Latest Deal Type
  • Debt

  • Financing Rounds
  • 16

  • Investments
  • 14

Zendesk General Information

Description

Developer of a cloud-based customer service software designed to offer unified customer communication and improve customer relationships. The company's software unifies customer communication and data across various channels and business units and simplifies customer service and engagement across self-service, phone, chat, messaging, and email.

Contact Information

Website
www.zendesk.com
Ownership Status
Privately Held (backing)
Financing Status
Private Equity-Backed
Corporate Office
  • 181 South Fremont Street
  • San Francisco, CA 94105
  • United States
+1 (415)
Primary Industry
Business/Productivity Software
Other Industries
Communication Software
Media and Information Services (B2B)
Vertical(s)
SaaS
Corporate Office
  • 181 South Fremont Street
  • San Francisco, CA 94105
  • United States
+1 (415)

Zendesk Timeline

2022202320242025
Financing RoundCaptured Employee CountEstimated Employee Growth

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Zendesk Valuation & Funding

Deal Type Date Amount Valuation/
EBITDA		 Post-Val Status Debt

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Zendesk Comparisons

Description
Primary
Industry
HQ Location
Employees
Total Raised
Post Valuation
Last
Financing
Details
Developer of a cloud-based customer service software designed to offer unified customer communication and improve custom
Business/Productivity Software
San Francisco, CA
5,450 As of 2025

Austin, TX
 

San Francisco, CA
 
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Zendesk Competitors (81)

One of Zendesk’s 81 competitors is Khoros, a Private Equity-Backed company based in Austin, TX.

Company Name Financing Status Location Employees Total Raised Last Financing Date/Type Last Financing Amount
Khoros Private Equity-Backed Austin, TX
Insightly Private Equity-Backed San Francisco, CA
ActiveCampaign Private Equity-Backed Chicago, IL
Help Scout Venture Capital-Backed Boston, MA
Helpshift Formerly VC-backed Keller, TX
You’re viewing 5 of 81 competitors. Get the full list »

Zendesk Patents

  • 89

    Total Documents Applications and Grants

  • Total Patents Families

  • 51

    Granted

  • 17

    Pending

  • Expiring in next 12 mo

Zendesk Recent Patent Activity

Publication ID Patent Title Status First Filing Date Technology (CPC) Citations
US-20250023802-A1 Intent detection via masked models Pending 13-Jul-2023
AU-2024200520-A1 Detecting a data cascade Pending 09-Feb-2023
US-20240273099-A1 Detecting a data cascade Inactive 09-Feb-2023
EP-4414897-A1 Detecting a data cascade Pending 09-Feb-2023
US-20240177083-A1 Matching tasks and service providers without polling Pending 29-Nov-2022 G06Q10/063112
To view Zendesk’s complete patent history, request access »

Zendesk Signals

Growth Rate

Weekly
Growth
Weekly Growth

Size Multiple

Median
Size Multiple

Key Data Points

Similarweb Unique Visitors

Majestic Referring Domains

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Zendesk Investors

Investor Name Investor Type Holding Investor Since Participating Rounds Contact Info

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Zendesk Investments & Acquisitions (14)

Zendesk’s most recent deal was a Buyout/LBO with Local Measure International. The deal was made on 24-Feb-2025.

Company Name Deal Date Deal Type Deal Size Industry Lead Partner
Local Measure International 24-Feb-2025 Buyout/LBO Media and Information Services (B2B)
Ultimate (Automation/Workflow Software) 13-Mar-2024 Buyout/LBO Automation/Workflow Software
Klaus 12-Feb-2024 Buyout/LBO Business/Productivity Software
Tymeshift 22-Jun-2023 Buyout/LBO Business/Productivity Software
Cleverly (Automation/Workflow Software) 26-Aug-2021 Merger/Acquisition Automation/Workflow Software
You’re viewing 5 of 14 investments and acquisitions. Get the full list »

Zendesk Affiliates

Subsidiaries (2)

Name Industry Location Year Founded
Zendesk Ventures San Francisco, CA 2024
Klaus Tallinn, Estonia 2018

Zendesk FAQs

  • When was Zendesk founded?

    Zendesk was founded in 2007.

  • Where is Zendesk headquartered?

    Zendesk is headquartered in San Francisco, CA.

  • What is the size of Zendesk?

    Zendesk has 5,450 total employees.

  • What industry is Zendesk in?

    Zendesk’s primary industry is Business/Productivity Software.

  • Is Zendesk a private or public company?

    Zendesk is a Private company.

  • What is Zendesk’s current revenue?

    The current revenue for Zendesk is .

  • How much funding has Zendesk raised over time?

    Zendesk has raised $27M.

  • Who are Zendesk’s investors?

    Abu Dhabi Investment Authority, Ares Management, GIC Private, Golub Capital, and Hellman & Friedman are 5 of 10 investors who have invested in Zendesk.

  • Who are Zendesk’s competitors?

    Khoros, Insightly, ActiveCampaign, Help Scout, and Helpshift are some of the 81 competitors of Zendesk.

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