Zendesk Overview

  • Founded
  • 2007
Founded
  • Status
  • Public
  • Employees
  • 5,450
Employees
  • Stock Symbol
  • ZEN
Stock Symbol
  • Investments
  • 16
  • Share Price
  • $94.74
  • (As of Friday Closing)

Zendesk General Information

Description

Founded in 2007, Zendesk provides a portfolio of customer engagement software solutions via single applications or the Sunshine suite. Its software unifies customer communication and data across various channels and business units, and simplifies customer service and engagement across self service, phone, chat, messaging, and email.

Contact Information

Website
www.zendesk.com
Ownership Status
Publicly Held
Financing Status
Formerly VC-backed
Primary Industry
Business/Productivity Software
Other Industries
Communication Software
Media and Information Services (B2B)
Stock Exchange
NYS
Primary Office
  • 989 Market Street
  • San Francisco, CA 94103
  • United States
+1 (888) 000-0000
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Zendesk Stock Performance

(As of Friday Closing)

Stock Price Previous Close 52 wk Range Market Cap Shares Average Volume EPS
$94.74 $97.69 $90.51 - $166.60 $11.9B 122M 2.75M -$1.96

Zendesk Financials Summary

In Thousands,
USD
TTM 30-Sep-2021 FY 2020 31-Dec-2020 FY 2019 31-Dec-2019 FY 2018 31-Dec-2018
EV 14,214,376 16,914,196 8,747,584 6,249,335
Revenue 1,246,736 1,029,564 816,416 598,746
EBITDA (128,403) (136,849) (124,402) (101,408)
Net Income (231,825) (218,178) (169,653) (131,084)
Total Assets 2,321,240 2,157,279 1,514,589 1,237,879
Total Debt 1,192,983 1,176,772 588,746 458,176
Public Fundamental Data provided by Morningstar, Inc. disclaimer

Zendesk Valuation & Funding

Deal Type Date Amount Valuation/
EBITDA
Post-Val Status Debt

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Zendesk Cap Table

Stock # of Shares
Authorized
Par Value Dividend Rate (%) Original
Issue Price
Liquidation Liquidation
Pref. Multiple
Conversion
Price
% Owned

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Zendesk Comparisons

Description
Primary
Industry
HQ Location
Employees
Total Raised
Post Valuation
Last Financing Details
Founded in 2007, Zendesk provides a portfolio of customer engagement software solutions via single applications or the S
Business/Productivity Software
San Francisco, CA
5,450 As of 2021
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Cambridge, MA
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Santa Clara, CA
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Zendesk Competitors (82)

Company Name Financing Status Location Employees Total Raised Last Financing Date/Type Last Financing Amount
HubSpot Formerly VC-backed Cambridge, MA 0000 00000 000000000 00000
0000000000 Formerly VC-backed Santa Clara, CA 00000 00000 00000000000 00000
000000000000 Formerly VC-backed New York, NY 00 000.00 000000&0 000.00
00000000 Venture Capital-Backed Dublin, Ireland 000 00000 00000 00000 00000
000000 Private Equity-Backed Austin, TX 0000 000.00 0000000 0000 000.00
You’re viewing 5 of 82 competitors. Get the full list »

Zendesk Patents

Zendesk Recent Patent Activity

Publication ID Patent Title Status First Filing Date Technology (CPC) Citations
US-11146512-B1 Handing off customer-support conversations between a human agent and a bot without requiring code changes Active 12-May-2020 0000000000 00
US-11070671-B1 Middleware pipeline that provides access to external servers to facilitate customer-support conversations Active 12-May-2020 0000000000 0
US-20210326896-A1 Automatically suggesting macros to help agents process tickets in an online customer-support system Pending 21-Apr-2020 0000000000
US-20210287260-A1 Encoding conversational state and semantics in a dialogue tree to facilitate automated customer-support conversations Pending 13-Mar-2020 0000000000
US-10841190-B1 Using an inverse cumulative histogram to efficiently analyze web service request latencies Active 31-Jan-2020 H04L41/0273
To view Zendesk’s complete patent history, request access »

Zendesk Executive Team (51)

Name Title Board Seat Contact Info
Mikkel Svane Board Member, Chief Executive Officer, Co-Founder and Chairman
Norman Gennaro President
Shelagh Glaser Chief Financial Officer
Wendy Johnstone Senior Vice President & Chief Operating Officer, Asia Pacific & Japan
Jeffrey Titterton Chief Operating Officer
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Zendesk Board Members (20)

Name Representing Role Since
Archana Agrawal Zendesk Board Member 000 0000
Carl Bass Self Board Member 000 0000
Caryn Marooney Self Board Member 000 0000
Dana Stalder Self Board Member 000 0000
Elwan Johnson Zendesk Board Member 000 0000
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Zendesk Signals

Growth Rate

0.80% Weekly
Growth
Weekly Growth 0.80%, 93rd %ile
-35.5%. 530%

Size Multiple

219x Median
Size Multiple 219x, 100th %ile
0.00x 0.95x. 413Kx

Key Data Points

Twitter Followers

5.5k

Similarweb Unique Visitors

15.0K

Majestic Referring Domains

314

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Zendesk Investors

Investor Name Investor Type Holding Investor Since Participating Rounds Contact Info

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Zendesk Investments & Acquisitions (16)

Company Name Deal Date Deal Type Deal Size Industry Lead Partner
000000000 28-Oct-2021 0000000000 00.000 Business/Productivity Software 000000 00
00000000 (000 26-Aug-2021 0000000000 Automation/Workflow Software
00000000 11-Mar-2020 00000 0000 0000 Educational Software 000000 00
000000000 21-Jan-2020 000000000 000 Business/Productivity Software
Smooch 14-May-2019 Merger/Acquisition 000.00 Business/Productivity Software 000000 00
You’re viewing 5 of 16 investments and acquisitions. Get the full list »

Zendesk Subsidiaries (3)

Company Name Industry Location Founded
Cleverly (Automation/Workflow Software) Automation/Workflow Software Lisbon, Portugal 2018
00000000 Business/Productivity Software San Francisco, CA 0000
0000 000000000 Business/Productivity Software Montpellier, France 0000
To view Zendesk’s complete subsidiaries history, request access »

Zendesk Exits (2)

Company Name Exit Date Exit Type Exit Size Status Buyers
00000000 11-Mar-2020 00000 00000 00 0000 Completed
  • 7 buyers
Stella Connect 07-Mar-2019 Later Stage VC 000.00 Completed
  • 5 buyers
To view Zendesk’s complete exits history, request access »