Genesys Overview

  • Year Founded
  • 1990

Year Founded

  • Status
  • Private

  • Employees
  • 6,000

Employees

  • Latest Deal Type
  • PE Growth

  • Financing Rounds
  • 41

  • Investments
  • 32

Genesys General Information

Description

Developer of enterprise and customer engagement software intended for organizations to deliver proactive, predictive, and hyper-personalized experiences. The company, through its platform, offers digital infrastructure optimization, artificial intelligence and automation, workforce management, and customer experience enhancement, catering to retail, financial services, government, and healthcare industries.

Contact Information

Website
www.genesys.com
Formerly Known As
Genesys Telecommunications Laboratories
Ownership Status
Privately Held (backing)
Financing Status
Private Equity-Backed
Corporate Office
  • 1302 El Camino Real
  • Suite 300
  • Menlo Park, CA 94025
  • United States
+1 (650)
Primary Industry
Business/Productivity Software
Other Industries
Other Commercial Services
Vertical(s)
SaaS, Artificial Intelligence & Machine Learning
Corporate Office
  • 1302 El Camino Real
  • Suite 300
  • Menlo Park, CA 94025
  • United States
+1 (650)

Genesys Timeline

2023202420252026
Financing RoundCaptured Employee CountEstimated Employee Growth

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Genesys Valuation & Funding

Deal Type Date Amount Valuation/
EBITDA		 Post-Val Status Debt

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Genesys Comparisons

Description
Primary
Industry
HQ Location
Employees
Total Raised
Post Valuation
Last
Financing
Details
Developer of enterprise and customer engagement software intended for organizations to deliver proactive, predictive, an
Business/Productivity Software
Menlo Park, CA
6,000 As of 2026

Franklin, MA
 

Missoula, MT
 
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Genesys Competitors (95)

One of Genesys’s 95 competitors is Interactions, a Formerly VC-backed company based in Franklin, MA.

Company Name Financing Status Location Employees Total Raised Last Financing Date/Type Last Financing Amount
Interactions Formerly VC-backed Franklin, MA
Mindbody Private Equity-Backed Missoula, MT
Udesk Venture Capital-Backed Beijing, China
Liveops Venture Capital-Backed San Francisco, CA
Khoros Private Equity-Backed Austin, TX
You’re viewing 5 of 95 competitors. Get the full list »

Genesys Patents

  • 3,323

    Total Documents Applications and Grants

  • Total Patents Families

  • 1,909

    Granted

  • 227

    Pending

  • Expiring in next 12 mo

Genesys Recent Patent Activity

Publication ID Patent Title Status First Filing Date Technology (CPC) Citations
US-20260352715-A1 Systems and methods for real-time internal conversation Pending 01-May-2025
WO-2026232054-A1 Systems and methods for real-time internal conversation Pending 01-May-2025
US-20260340051-A1 Technologies for enabling access to customer intent data across subsystems of a contact center system Pending 29-Apr-2025
WO-2026231690-A1 Technologies for enabling access to customer intent data across subsystems of a contact center system Pending 29-Apr-2025
US-20260320534-A1 Machine learning refinement for contact center feature selection Pending 09-Apr-2025 G06Q10/06398
To view Genesys’s complete patent history, request access »

Genesys Signals

Growth Rate

Weekly
Growth
Weekly Growth

Size Multiple

Median
Size Multiple

Key Data Points

Similarweb Unique Visitors

Majestic Referring Domains

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Genesys Investors

Investor Name Investor Type Holding Investor Since Participating Rounds Contact Info

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Genesys Investments & Acquisitions (32)

Genesys’s most recent deal was a Buyout/LBO with Pinkfish AI. The deal was made on 30-Jun-2026.

Company Name Deal Date Deal Type Deal Size Industry Lead Partner
Pinkfish AI 30-Jun-2026 Buyout/LBO Business/Productivity Software
Scaled Cognition 25-Jun-2026 Early Stage VC Business/Productivity Software
Radarr 02-Feb-2024 Buyout/LBO Business/Productivity Software
Cresta 17-Mar-2022 Later Stage VC Business/Productivity Software
Exceed.AI 01-Dec-2021 Buyout/LBO Business/Productivity Software
You’re viewing 5 of 32 investments and acquisitions. Get the full list »

Genesys Exits (1)

Genesys’s most recent exit was on 01-Jan-1997 from Forte (Internet Software). The exit was categorized as .

Company Name Exit Date Exit Type Exit Size Status Buyers
Forte (Internet Software) 01-Jan-1997 Completed
To view Genesys’s complete exits history, request access »

Genesys Affiliates

Subsidiaries (3)

Name Industry Location Year Founded
Pinkfish AI San Francisco, CA 2024
Radarr Singapore, Singapore 2013
nGUVU Montreal, Canada 2013

Genesys FAQs

  • When was Genesys founded?

    Genesys was founded in 1990.

  • Where is Genesys headquartered?

    Genesys is headquartered in Menlo Park, CA.

  • What is the size of Genesys?

    Genesys has 6,000 total employees.

  • What industry is Genesys in?

    Genesys’s primary industry is Business/Productivity Software.

  • Is Genesys a private or public company?

    Genesys is a Private company.

  • What is Genesys’s current revenue?

    The current revenue for Genesys is .

  • How much funding has Genesys raised over time?

    Genesys has raised $22B.

  • Who are Genesys’s investors?

    3Spoke Capital, BlackRock, D1 Capital Partners, Platinum Capital vc, and Salesforce Ventures are 5 of 10 investors who have invested in Genesys.

  • Who are Genesys’s competitors?

    Interactions, Mindbody, Udesk, Liveops, and Khoros are some of the 95 competitors of Genesys.

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