Genesys Overview

  • Year Founded
  • 1990

Year Founded

  • Status
  • IPO Registration

  • Employees
  • 8,110

Employees

  • Latest Deal Type
  • Debt Refin.

  • Financing Rounds
  • 37

  • Investments
  • 30

Genesys General Information

Description

Developer of enterprise and customer engagement software intended for organizations to deliver proactive, predictive and hyper-personalized experiences. The company through its platform offers digital infrastructure optimization, artificial intelligence and automation, workforce management and customer experience enhancement, catering to retail, financial services, government and healthcare industries.

Contact Information

Website
www.genesys.com
Formerly Known As
Genesys Telecommunications Laboratories
Ownership Status
In IPO Registration
Financing Status
Private Equity-Backed
Corporate Office
  • 1302 El Camino Real
  • Suite 300
  • Menlo Park, CA 94025
  • United States
+1 (650)
Primary Industry
Business/Productivity Software
Vertical(s)
Artificial Intelligence & Machine Learning
Corporate Office
  • 1302 El Camino Real
  • Suite 300
  • Menlo Park, CA 94025
  • United States
+1 (650)

Genesys Timeline

2022202320242025
Financing RoundCaptured Employee CountEstimated Employee Growth

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Genesys Valuation & Funding

Deal Type Date Amount Valuation/
EBITDA
Post-Val Status Debt

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Genesys Comparisons

Description
Primary
Industry
HQ Location
Employees
Total Raised
Post Valuation
Last
Financing
Details
Developer of enterprise and customer engagement software intended for organizations to deliver proactive, predictive and
Business/Productivity Software
Menlo Park, CA
8,110 As of 2024

Austin, TX
 

Dallas, TX
 
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Genesys Competitors (92)

One of Genesys’s 92 competitors is Tenfold (Business/Productivity Software), a Formerly VC-backed company based in Austin, TX.

Company Name Financing Status Location Employees Total Raised Last Financing Date/Type Last Financing Amount
Tenfold (Business/Productivity Software) Formerly VC-backed Austin, TX
TeamSupport Private Equity-Backed Dallas, TX
ServiceNow Formerly VC-backed Santa Clara, CA
Salesforce Formerly VC-backed San Francisco, CA
Pegasystems Corporation Waltham, MA
You’re viewing 5 of 92 competitors. Get the full list »

Genesys Patents

Genesys Recent Patent Activity

Publication ID Patent Title Status First Filing Date Technology (CPC) Citations
AU-2024287275-A1 Technologies for configurable caching, deduplication, and rate limit handling Pending 30-Jun-2023
US-12210453-B2 Technologies for configurable caching, deduplication, and rate limit handling Active 30-Jun-2023
US-20250004942-A1 Technologies for configurable caching, deduplication, and rate limit handling Active 30-Jun-2023
US-20250004857-A1 Systems and methods for integrating on-premises systems and cloud-based systems Pending 30-Jun-2023
US-20240428154-A1 Technologies for cloud-based analysis and optimization of in-person attendant interactions Pending 23-Jun-2023 G06Q10/063116
To view Genesys’s complete patent history, request access »

Genesys Signals

Growth Rate

Weekly
Growth
Weekly Growth

Size Multiple

Median
Size Multiple

Key Data Points

Similarweb Unique Visitors

Majestic Referring Domains

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Genesys Investors

Investor Name Investor Type Holding Investor Since Participating Rounds Contact Info

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Genesys Investments & Acquisitions (30)

Genesys’s most recent deal was a Buyout/LBO with Radarr. The deal was made on 02-Feb-2024.

Company Name Deal Date Deal Type Deal Size Industry Lead Partner
Radarr 02-Feb-2024 Buyout/LBO Business/Productivity Software
Cresta 17-Apr-2022 Later Stage VC Business/Productivity Software
Exceed.AI 01-Dec-2021 Buyout/LBO Business/Productivity Software
Pointillist 01-Dec-2021 Buyout/LBO Business/Productivity Software
Bold360 05-May-2021 Buyout/LBO Business/Productivity Software
You’re viewing 5 of 30 investments and acquisitions. Get the full list »

Genesys Exits (1)

Genesys’s most recent exit was on 01-Jan-1997 from Forte (Internet Software). The exit was categorized as .

Company Name Exit Date Exit Type Exit Size Status Buyers
Forte (Internet Software) 01-Jan-1997 Completed
To view Genesys’s complete exits history, request access »

Affiliates

Subsidiaries (3)

Name Industry Location Year Founded
Exceed.AI Sunnyvale, CA 2016
Radarr Singapore, Singapore 2013
nGUVU Montreal, Canada 2013

Genesys FAQs

  • When was Genesys founded?

    Genesys was founded in 1990.

  • Where is Genesys headquartered?

    Genesys is headquartered in Menlo Park, CA.

  • What is the size of Genesys?

    Genesys has 8,110 total employees.

  • What industry is Genesys in?

    Genesys’s primary industry is Business/Productivity Software.

  • Is Genesys a private or public company?

    Genesys is a Private company.

  • What is Genesys’s current revenue?

    The current revenue for Genesys is .

  • How much funding has Genesys raised over time?

    Genesys has raised $8.01B.

  • Who are Genesys’s investors?

    BlackRock, D1 Capital Partners, Platinum Capital vc, Salesforce Ventures, and ServiceNow Ventures are 5 of 12 investors who have invested in Genesys.

  • Who are Genesys’s competitors?

    Tenfold (Business/Productivity Software), TeamSupport, ServiceNow, Salesforce, and Pegasystems are some of the 92 competitors of Genesys.

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